GOBUS Offer Terms and Conditions

*Base AIR MILES® Offer Terms and Conditions

 

® ™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and St. John's Transportation Commission.

 

To reap the GOBUS card rewards you must register your Go-Bus card first.

To do so, locate the 6-digit serial number on your Go-Bus card. Registering your card allows you to cash-in on these great card benefits:

Don't delay, register your Go-Bus card today. It only takes a minute.

Go-Bus Card

Go-Bus Card Terms & Conditions

Purchasing a Go-Bus card and loading a bus pass on it entitles you, to use the transit system.  However, like most bank cards, Go-Bus retains ownership of Go-Bus cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below:
 

  • The serial number on your Go-Bus card must not be altered in any way.

  • Do not deface or alter the appearance of your Go-Bus card.

  • When you are not using your Go-Bus card, it cannot be transferred to, or used by, another person.

Tips

  • Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

  • Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

  • 30-day passes are effective from the date the card is reloaded, not from the date of first use.

Confiscated Passes

A driver may confiscate your bus pass for the following reasons:

  • Improperly lending your pass to another person

  • Handing your pass out the window

  • Defacing or altering the appearance of the pass.


Caring for Your m-Card

Go-Bus cards are very durable, however, your card may be damaged by the following elements:

  • Extreme heat or cold

  • Dampness

  • Bending, scratching, or punching holes in the card

Conditions

  • All fare media products are non-refundable.

  • There are no refunds or replacements for unregistered Go-Bus cards under any circumstances.  Registered Go-Bus card holders can have a lost or stolen pass replaced for a $5.00 replacement fee.  Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen.

Electronic Correspondence

  • By registering your Go-Bus card and providing your email address, you are agreeing that we can send you service information, customer news, AIR MILESĀ® reward miles offers, and other topics of correspondence which may be of interest to you. You will have the opportunity to opt out or unsubscribe from these messages at any time by clicking the unsubscribe link contained within the message or by managing your preferences from within your Go-Bus card account.

  • Metrobus is a Sponsor of the AIR MILESĀ® Reward Program. You may receive email communication because you have opted-in to receiving email offers and information from the AIR MILES Reward Program and its Sponsors.

Metrobus 

Privacy Statement

 

Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.

 

What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL  A1B 0H6
Canada

Online contact information can be found at http://www.metrobus.com


Privacy Policy prepared by St. John's Transportation Commisssion, updated 03/11/2015

 

Accessible Service Overview

GoBus logo GoBus Accessible Transit is the St. John's area para-transit system. It operates within the municipalities of St. Johns and Mount Pearl only.

The GoBus mandate is to provide persons with disabilities and those who are unable to access conventional transit, equal access to a transportation system so as to enhance their participation in all aspects of community life. The goal is to ensure that accessible, affordable transportation is provided in a dignified and respectful manner.

For more information on GoBus Accessible Transit please contact:

Accessible Transit Service
Metrobus
25 Messenger Drive
St. John's, NL A1B 0H6



Phone: 709-570-2131
Fax: 709-722-0018
E-mail: gobus@metrobus.com

Eligibility Criteria

To use the GoBus, you must be deemed eligible. Examples of people who are eligible are those who, because of a disability, are unable with dignity to:

  • Board, ride or disembark from a Metrobus due to the fact that the system has not yet been made fully accessible;
  • Use the conventional transit system due to visual, cognitive or mental health disabilities or the nature of the persons disability;
  • Reach boarding locations, ride and disembark from the vehicles even if they are fully accessible.
  • Individuals considered permanent users will not have to provide any further eligibility information following initial application.

Provisional GoBus Eligibility
The following individuals can become Provisional or Seasonal users of GoBus if they meet the following criteria for provisional eligibility:
  • Winter weather conditions. Any person can apply for and be granted provisional GoBus eligibility, in the winter months from November 1 to March 31, as determined by Accessible Transit Services, if the individual has specific mobility issues or has temperature sensitivities.

Temporary GoBus Eligibility
Any person can apply for and be granted temporary GoBus eligibility, if they meet the full GoBus Accessible Transit eligibility criteria as listed above but on a temporary basis only. Some examples are:
  • Someone with a medical condition such as a broken leg who is temporarily unable to use the Metrobus services;
  • Someone who has recently undergone an operation or other medical treatment and who is unable to use the Metrobus service;
  • Someone with a cognitive disability that can be expected to be resolved over time through treatment or medication;
  • Visitors to the City of St. John's or the City of Mount Pearl who are valid Accessible Transit users from other jurisdictions.


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GoBus Links & Information

GoBus Application

To submit an application for eligibility for the GoBus please complete our Application Form. Completed forms can be sent to:

Accessible Transit Services
Metrobus
25 Messenger Drive
St. John's, NL A1B 0H6
Fax: (709) 722-0018
Email: gobus@metrobus.com

Hours of Operation

GoBus Accessible Transit hours of operation are:

Monday - Thursday 7 a.m. - midnight
Friday 7 a.m. - 2 a.m.
Saturday 8 a.m. - 2 a.m.
Sunday 8 a.m. - midnight

On New Years Eve Wednesday, Dec. 31, 2014 GoBus Accessible Transit will operate until 2 a.m. with the last pick up scheduled for 1:30 a.m. Book early to reserve your trip.

GoBus Accessible Transit stops operating at the times stated above and, therefore, the latest available time for booking a ride is 30 minutes before the GoBus Accessible Transit closes for the evening. These hours of operation are subject to change on certain holidays or in adverse weather conditions. Any changes to hours of operation will be posted in all GoBus vehicles and on this website.


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Fares

GoBus Accessible Transit is a pay as you go system. Fares can be paid using cash, tickets or a Go-Card. Tickets are sold in books of 10.

Go-Card
Our Go-Card is an interactive smart card that we use to handle all of our fare media, except for cash fares. The Go-Card is the same size as a credit card. When a customer boards a bus, simply hold the card in front of the handheld reader to pay the fare. The reader recognizes what type of fare or pass is on the card and approves or denies the ride electronically.

Because it's a Go-Card, you keep using the same card, week after week, month after month. You can add more money to the card at any of our sales outlets. In addition, you can add value to your card online at GoBus.info.

Go-Cards can be purchased and reloaded at specific sales outlets or online. There is a one- time $5 fee on new Go-Card activations. Please be sure to register your card to guard against loss. More information about how to register your card can be found on the back of the Go-Card.

Rates as of January 1, 2017: Adult Senior Child
Cash Fare/Tickets $2.50 $2.50 $2.00
10-Ride Pass $22.50 $18.00 $18.00
Monthly or 30-Day Pass $78.00 $53.00 $53.00
Semester Pass $275.00

Adult, ages 18 to 64
Senior, ages 65 and over
Child, age 5 to 17 (Children under 5 years of age ride for free)

Smart Savings With a 10-Ride Card, you're buying 9 rides and getting the 10th ride free.

Student Semester Passes are $275 (Fall, Winter, and Summer Passes - 4 months each)
Restricted to students registered in full-time post-secondary studies. Student identification is required.

Go-Card Sales Outlets

Sales Outlet Location Payment Methods Accepted
Access St. John's 1st Floor, St. John's City Hall Cash, INTERAC, Visa, Mastercard, American Express
Metrobus Transit Centre 25 Messenger Drive Cash, INTERAC, Visa, Mastercard, American Express
MVT Canadian Bus 5 Kyle Avenue Cash, personal cheque
Onboard GoBus Cash, personal cheque
Online e-Store www.gobus.info INTERAC Online, Visa/Visa Debit, Mastercard, American Express

Monthly passes are usually available for purchase at our sales outlets by the 20th of the month. For example, a May pass will be available for purchase by April 20.

Earn AIR MILES® reward miles by riding with your Go- Card. Now little trips can lead to big ones. Register and ride with a Go-Card and earn 1 AIR MILES reward mile for every two trips taken on GoBus. Details at www.gobus.info/airmiles.

Provincial Pre-authorized Payments
There are two separate divisions of the provincial Department of Advanced Education and Skills that provide transportation costs to users of GoBus.

For more information on these programs contact:
Phone 709-729-7888
TTY 1-888-380-2299
Email aes@gov.nl.ca

1. Income Support
This program provides transportation costs for medical transportation only. In the greater St. John's area clients must provide verification of at least eight (8) medically related trips per month before they are deemed eligible for this funding. All trips must be pre-authorized and approval is granted for travel by the most economical means available.

Once eligibility is determined for GoBus, payment to clients is done through one of two methods:

  • Clients can either pay for the trips on their own and then submit receipts for reimbursement, or
  • an estimate of the monthly cost of travel is added up front to the client's recurring pay-cheque and the client uses these funds to pay for the service.
2. Career Employment and Youth Services
This program provides transportation costs for clients attending education or employment programs. The costs are pre-approved as part of the client's action plan (Clients receive transportation money on their recurring paycheque and are responsible for paying for the service from these funds.


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How To Book Transportation

All bookings must be made with the GoBus dispatcher and not with drivers.

To book a ride the following information is required:

  • Passengers name
  • Date
  • Time transportation is required to pick up at the address (an accessible entrance)
  • The destination address (an accessible entrance)
  • A work or emergency telephone number
  • Whether an attendant will be travelling with the passenger
  • Any other pertinent information required by GoBus


Booking a trip by telephone or TTY
To book a trip with GoBus by telephone at (709) 368-8887 or TTY at (709) 368-1620 please have the information listed previously ready for the GoBus dispatchers, who will take your information and confirm your trip.

Booking a trip by e-mail
  • To book a trip with GoBus by E-mail: gobus@mvtcanada.com please provide the following information:
  • Passenger's name
  • Date
  • Time transportation is required to pick up at the address (an accessible entrance)
  • The destination address (an accessible entrance)
  • A work or emergency telephone number
  • Whether an attendant will be travelling with the passenger
  • Any other pertinent information you think would be important for GoBus to be aware of.
Please note that you will receive confirmation of your booking within 24 hours via e-mail or telephone.

Booking a trip by web portal (Internet)
To book a trip online, please click here to visit the RouteMatch web portal.

Booking a trip through the Interactive Voice Response System (IVR) 709-368-2057
The Interactive Voice Response System (IVR) at 709-368-2057 is an easy to use automated telephone tool that can help GoBus users to manage their schedule without speaking to a dispatcher.
Users can use the system to:

  • Review, confirm or cancel your GoBus trips
  • Receive automatic reminder calls the night before, and 90 minutes in advance of your next trip
  • Book your GoBus trips up to 7 days in advance

To start using this new telephone system you will need to:

  • Obtain your Customer ID number by calling Accessible Transit Services (709-570-2131)
  • The password is the 4-digit year of your birth
  • Provide a list of your mostly frequently visited addresses (maximum of 9 addresses) to Accessible Transit Services
  • Call GoBus IVR at 709-368-2057

Call the IVR System at 709-368-2057.


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RouteMatch Web Portal

The RouteMatch Web Portal grants web-based access to GoBus Accessible Transit customers. Users can login to the portal to access customer profile information, request transportation services, view and edit trip reservations, and download other important information. Users access the system with their web browser through an Internet connection.

Click here to book a trip online using the RouteMatch web portal.

First time users will need to create an account with a user name and password to access the system. To create an account please click the "First Time?" link located below the Login button.

On the new account page you will be prompted to create a user name and password, please follow the prompts on the page to create your account.

Please ensure when you are creating your user name and password that they will be memorable as you will require your user name and password each time you login to the system.

After successfully creating your account you will see a screen that states "Portal User registration Completed."

For more information, contact Accessible Transit Services at (709) 570-2131 or by email at gobus@metrobus.com.


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Customer Feedback

To provide feedback on GoBus Transit please complete our Customer Feedback Form. Completed forms can be sent to:

Accessible Transit Office
Metrobus
25 Messenger Drive
St. John's, NL A1B 0H6
Fax: (709) 722-0018
Email: gobus@metrobus.com

Feedback can also be submitted online by clicking here and submitting the online feedback form.

User Handbook

Click here to download the GoBus Accessible Transit User Handbook.

Every passenger of GoBus Accessible Transit is subject to the operating guidelines outlined in this handbook.

Changes to these guidelines, which may be enacted by GoBus Accessible Transit and not contained herein, will be made known to GoBus Accessible Transit users in a timely fashion and incorporated into this handbook as resources allow.

User Handbook last revised January, 2017


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