AIR MILES

 

 

Metrobus Offer Terms and Conditions

*Base AIR MILES® Offer Terms and Conditions

Offer exclusive to Newfoundland resident AIR MILES® Collectors who register their Metrobus m-Card online and register to earn AIR MILES® reward miles between May 2, 2012 - April 30, 2017.

Earn 1 AIR MILES® reward mile for every 2 on-board electronic validations during the offer period, excluding transfers, to a maximum of 10 on-board electronic validations per Collector Account per day.

Please allow up to 60 days for reward miles to be posted to your Collector account.

® ™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and St. John's Transportation Commission.

 

m-Card

m-Card & m-Card Account Terms and Conditions

Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system.  However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below:

The serial number on your m-Card must not be altered in any way.

Do not deface or alter the appearance of your m-Card.

When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have there own way to pay the fare.  Monthly and Semester Passes can only be used by one person per trip.  10-Ride passes can be swiped once for each person boarding using the same m-Card.  Transferring an m-Card to a person in another fare category is strictly prohibited.

Tips

Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

30-day passes are effective from the date the card is reloaded, not from the date of first use.

Confiscated Passes

A driver may confiscate your bus pass for the following reasons:

Improperly lending your pass to another person

Handing your pass out the window

Defacing or altering the appearance of the pass.

Caring for Your m-Card

m-Cards are very durable, however, your card may be damaged by the following elements:

Extreme heat or cold

Dampness

Bending, scratching, or punching holes in the card

Conditions

All fare media products are non-refundable.

There are no refunds or replacements for unregistered m-Cards under any circumstances.  Registered m-Card holders can have a lost or stolen pass replaced for a $5.00 replacement fee.  Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen.  Replacements can only be done at our office at 25 Messenger Drive.

Electronic Correspondence

By registering your m-Card and providing your email address, you are agreeing that we can send you service information, customer news, AIR MILES® reward miles offers, and other topics of correspondence which may be of interest to you. You will have the opportunity to opt out or unsubscribe from these messages at any time by clicking the unsubscribe link contained within the message or by managing your preferences from within your m-Card account.

Metrobus is a Sponsor of the AIR MILES® Reward Program. You may receive email communication because you have opted-in to receiving email offers and information from the AIR MILES Reward Program and its Sponsors.

 

Metrobus 

Privacy Statement

 

Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.

 

What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL  A1B 0H6
Canada

Online contact information can be found at http://www.metrobus.com


Privacy Policy prepared by St. John's Transportation Commisssion, updated 03/11/2015

m-Card Account Login

 

 

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m-Card

m-Card Sales Outlets

An m-Card can be purchased or reloaded at the following sales outlets:

Online in the Metrobus e-Store
Avalon Mall (Customer Service Centre)
City Hall (Cashier's Office)
Memorial University, University Centre Post Office
College of the North Atlantic (Cashier's Office)
Marine Institute (Cashier's Office)
Torbay Road Mall (Shoppers Drug Mart)
Topsail Road (Shoppers Drug Mart)
Metrobus Transit Centre

For more information on Metrobus fare and pass options, visit our fares & passes page.

 

Accessible Transit Handbook

Updated December 29, 2017

Click here for a printable PDF copy of this handbook

Table of Contents

  • Accessible Service Overview
  • What is an Accessible Low Floor (ALF) bus?
  • How do I use an ALF bus?
  • Which routes use ALF buses?
  • If I see an ALF bus on a route not designated as accessible, can I use it?
  • Important Note
  • What do the Bus Stop signs mean?
  • Which Bus Stops are NOT accessible?
  • What if I have an Attendant?
  • What if I require assisted accessible transit service?
  • How do I find service schedules and maps?
  • What if I require a Service Animal?

    Accessible Service Overview

    Metrobus is pleased to offer its customers wheelchair accessible service through the use of low floor (ALF) buses on Metrobus routes 1, 2, 3, 5, 14 (starting January 2, 2017) and 23. The ramp can be used at over 80% of bus stops with more than 40% of stops deemed to be fully accessible for customers using mobility devices. Please refer to the Bus Stop Signs Category section for more details. Metrobus is introducing wheelchair accessible service on a phased in basis to increase access for customers using mobility devices. This booklet outlines the various fixed-route accessible service categories and definitions, and a list of bus stops that are currently inaccessible for customers using mobility devices.

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    What is an Accessible Low Floor (ALF) bus?

    ALF buses offer customers using mobility devices greater freedom and flexibility when travelling on fixed-route bus service by offering many options and features including:

    • No step entry and exit;
    • Bus can be lowered to curb level Entry and exit ramp for quick and safe mobility device access;
    • Two designated wheelchair spaces and/or safety secures per bus;
    • Extra wide doors and aisles;
    • Easy to read electronic exterior destination signs; and,
    • Features the international accessibility symbol on all four (4) sides of the bus.

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    How do I use an ALF bus?

    To ensure the safety of customers using mobility devices the following guidelines are to be respected:

    1. Maximum size dimensions

    • Wheelchairs: 48 inches long by 30 inches wide
    • 3-wheel scooters: 40 inches long by 21.25 inches wide
    • 4-wheel scooters: 40.25 inches long by 21.25 inches wide
    • Maximum weight of passenger and chair combined is 660 lbs.

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    2. Getting on and off the bus

    Customers using mobility devices are reminded to board and exit via the front door. Customers must be able to independently board and exit the bus, deposit the fare, and move into the allocated mobility device space. If a customer using a mobility device requires additional assistance, they must be accompanied by an attendant. See section "What if I Have an Attendant?" for more details. If both of the designated accessible spaces on the bus are occupied, or if the bus is full with a standing load and the operator cannot board a customer using a mobility device, the operator will advise the customer to wait for the next ALF bus. The operator will notify Dispatch of the situation to help reduce wait times. The operator may ask another customer to voluntarily vacate a designated accessible space for a customer using a mobility device; however, the operator cannot displace another fare paying customer if he or she declines to move.

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    3. Fare payment

    Metrobus accepts cash fares as well as our m-Card and the GoBus Go-Card as outlined below. If paying by cash, the exact fare in coins is required as we do not accept bills and our Drivers to not carry change. Please note that the m-Card cannot be used on the GoBus since GoBus customers must be pre-approved for use of the para-transit system.

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    4. Securing mobility devices on the bus

    All wheelchairs and scooters must be secured in the designated space using the bus' securement system. Wheelchairs or scooters that cannot be safely secured will be refused boarding.

    All mobility devices will back into the paddle post and require one (1) anchor point to secure the device in the docking station on the bus.

    Customers using scooters are required to maneuver into the designated area and transfer to a fixed transit seat independently. The operator will then secure the scooter device to the bus.

    Please contact (709) 722-9400 if you:

    • Would like to arrange an orientation session.
    • Are uncertain if your mobility device can be accommodated on an ALF bus.
    • Are uncertain that you will be able to maneuver into the space provided.

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    Which routes use ALF buses?

    Metrobus routes 1, 2, 3, 5, 14 (starting January 2, 2017) and 23 are designated as accessible for customers using mobility devices with the following features:

    • Only ALF buses are used on these routes
    • Accessible bus stops with concrete landing pads (minimum size 1.5 m x 2.5 m) leading to a sidewalk to continue your travel
    • Ability to lower the ramp for customers using mobility devices
    Metrobus is pleased to offer accessible transit on the following fixed-routes:

    Route 1
    Services The Village Shopping Centre  |  Cashin Avenue  |  Crosbie Road  |  University Avenue  |  Memorial University  |  Confederation Building  |  College of the North Atlantic  |  Marine Institute  |  Higgins Line

    Route 2
    Services The Village Shopping Centre  |  LeMarchant Road  |  Pleasantville  |  Virginia Park  |  Newfoundland Drive  |  Torbay Road Mall  |  Churchill Square  |  Memorial University  |  Avalon Mall

    Route 3
    Services The Village Shopping Centre  |  Craigmiller Avenue  |  Water Street  |  Kings Bridge Road  |  New Cove Road  |  Torbay Road Mall  |  Stavanger Drive  |  Hebron Way  |  Wedgewood Park

    Route 5
    Services Avalon Mall  |  Memorial University  |  Elizabeth Avenue  |  Torbay Road Mall  |  Pleasantville  |  Virginia Park

    Route 14 - Starting January 2, 2017
    Services Memorial University  |  Marine Institute  |  Torbay Road  |  Eastern Health  |  Airport Heights  |  St. John's Airport

    Route 23
    Services Avalon Mall  |  Health Sciences Centre  |  Memorial University  |  Torbay Road  |  Stavanger Drive

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    If I see an ALF bus on a route not designated as accessible, can I use it?

    No, at present, wheelchair accessible service is only available on routes 1, 2, 3, 5, 14 (starting January 2, 2017) and 23.

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    Important note

    Metrobus cannot guarantee the safety of customers using mobility devices exiting the bus at locations not designated as standard ALF bus stops, and accepts no responsibility for risks to the customer associated with exiting at these locations. It is the responsibility of customers to evaluate, in light of their own individual circumstances, the suitability of exiting the bus at the selected location.

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    What do the bus stop signs mean?

    Image of standard Accessible Low Floor bus stop sign. Standard ALF Bus Stop
    Bus stop that meets Metrobus' accessible standards; where the ramp can be lowered, the bus stop has a concrete landing pad (minimum size 1.5 m. x 2.5 m) with access to a sidewalk, and ALF buses are used to serve designated accessible routes at this stop.

     

    Image of an inaccessible bus stop sign. Inaccessible Bus Stop
    Bus stop where the ramp cannot be lowered.

     

     

     

    Image of a non-standard Accessible Low Floor bus stop sign. Non-Standard ALF Bus Stop
    Bus stop where the ramp can be lowered, but these stops are not considered accessible under Metrobus standards and may only be used at the individual's own determination and risk.

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    Which bus stops are not accessible?

    The following is a complete list of bus stops listed by route that are inaccessible to customers using mobility devices as the ramp on the bus cannot be safely lowered. Therefore, the ramps will not be lowered at these stops. Metrobus is committed to making improvements to inaccessible bus stops to convert them to accessible stops as capital budgets allow in future years.

    To properly identify the inaccessible bus stop locations by route, please call 722-9400 for bus arrival times or text 'routes' to 88188 for route information using the Stop ID number.

    Route 1 Inaccessible Bus Stops (boarding ramp cannot be deployed)

    STOP IDSTOP LOCATION
    1315Topsail Road - #322
    1232Stamps Lane - #59
    1120Stamps Lane - #64
    1250Empire Avenue - near West Empire Plaza Empire Avenue
    1255Empire Avenue - near Esso Station Empire Avenue
    1260Empire Avenue - opposite Kelly's Brook Apartments
    1285Symonds Avenue - #21
    1190Ridge Road - east of Gloucester
    1205Higgins Line - Howley Building
    3210 Allandale Road - near entrance to Confederation Building

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    Route 2 Inaccessible Bus Stops (boarding ramp cannot be deployed)

    STOP IDSTOP LOCATION
    1605O'Leary Avenue - #38 (Body Works)
    1610Peet Street - Cora's Restaurant
    1540Elizabeth Avenue - #84
    1510Logy Bay Road - opposite Fairwood Street
    1760Newfoundland Drive - opposite #12 (top of Janeway Hill)
    1455East White Hills Road - near RCMP
    1440Charter Avenue - east of Breen's Convenience
    1770Charter Avenue - west of old Janeway
    1780Charter Avenue - opposite #99
    1790Charter Avenue - Building 314 (Cabot)
    1410The Boulevard - #34
    1810The Boulevard - opposite #32
    1815King's Bridge Road - opposite Dominion
    1840Military Road - Basilica
    1315Topsail Road - #322

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    Route 3 Inaccessible Bus Stops (boarding ramp cannot be deployed)

    STOP IDSTOP LOCATION
    1315Topsail Road - #322
    1815King's Bridge Road - opposite Dominion
    2215Water Street - #726 (opposite Michel's Bakery)
    2015Torbay Road - A & W
    2020Torbay Road - Fall River Plaza
    2025Torbay Road - Esso (north of Highland Drive)
    2095Torbay Road - City Tire
    2030Torbay Road - near Stavanger Drive
    2090Torbay Road - #577
    6063Torbay Road - #464 at Dulux Paints
    2125Torbay Road - south of Gleneyre Street
    6062Hebron Way
    6058Torbay Road - north of Stavanger Drive
    2040Aberdeen Avenue - Staples
    2045Aberdeen Avenue - Costco
    4955Aberdeen Avenue - Swiss Chalet
    2050Stavanger Drive - #391 (near Allied Building)
    2070Carrick Drive - #41 (near Wedgewood Park Rec Center)
    2055Carrick Drive - opposite #164
    2060Carrick Drive - #137
    1510Logy Bay Road - opposite Fairwood Street
    2425Waterford Bridge Road - Littledale
    2345Waterford Bridge Road - #227
    2320Waterford Bridge Road - Bowering Park parking lot west
    2450Waterford Bridge Road - opposite Park Road
    2325Waterford Bridge Road - #309
    2330Waterford Bridge Road - opposite Waterford Hospital
    5035Road de Luxe - opposite Pratt Place

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    Route 5 Inaccessible Bus Stops (boarding ramp cannot be deployed)

    STOP IDSTOP LOCATION
    1428Selfridge Road - by Ross Road
    1510Logy Bay Road - opposite Fairwood Street
    1760Newfoundland Drive - opposite #12
    1455East White Hills Road - near RCMP
    1440Charter Avenue - east of Breen's Convenience
    1605O'Leary Avenue - #38 (Body Works)
    1610Peet Street - Cora's Restaurant
    1540Elizabeth Avenue - #84
    2680Westerland Road - near CBC
    3625Ennis Avenue - #137

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    Route 14 Inaccessible Bus Stops (boarding ramp cannot be deployed)
    STOP IDSTOP LOCATION
    3210Allandale Road near entrance to Confederation Building
    3215Higgins Line - #104
    1190Ridge Road east of Gloucester
    2015Torbay Road - A & W
    2020Torbay Road - Fall River Plaza
    2025Torbay Road - Esso
    3255Majors Path - #26
    3265Majors Path - #146
    3270Majors Path - #216
    6165Airport Heights Drive - #106
    6167Airport Heights Drive - #208
    6168Airport Heights Drive - #262
    3325Airport Heights Drive - #73
    3350Majors Path - Waterline Road
    3355Majors Path - #123
    3365Majors Path - Canadian Red Cross
    2095Torbay Road - City Tire
    3370Torbay Road - Penney Lane
    2125Torbay Road - south of Gleneyre Street
    3420Gloucester Street - #63
    1205Higgins Line - Howley Building
    1210Allandale Road - opposite Confederation Building

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    Route 23 Inaccessible Bus Stops (boarding ramp cannot be deployed)

    STOP IDSTOP LOCATION
    2660Thorburn Road - behind Avalon Mall
    2675Clinch Crescent - west of HSC
    3210Allandale Road - near Conferedation Building
    3215Higgin's Line - #104
    3420Gloucester Street - #63
    2015Torbay Road - A&W
    2020Torbay Road - Fall River Plaza
    2025Torbay Road - Esso (north of Highland Drive)
    6063Torbay Road - #464 (Dulux Paints)
    2030Torbay Road - near Stavanger Drive
    2040Aberdeen Avenue - Staples
    2045Aberdeen Avenue - Costco
    2050Stavanger Drive - #391 (Allied Building)
    2070Carrick Drive - #41 (near Wedgewood Park)
    1205Higgin's Line - Howley Building
    1210Allandale Road - opposite Confederation Building
    4982Clinch Crescent - opposite Faculty of Medicine
    2795Clinch Crescent - near employee parking lot
    2665Clinch Crescent - west of HSC

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    What if I have an attendant?

    Image of an Attendant Pass and a GoBus Go Card. Customers may travel with one attendant, who travels for free, as long as the attendant is physically capable of attending to the customer's needs and assisting in an emergency situation.

    The attendant must be at the same pick-up and drop-off point as the customer. If the customer is paying cash fare or using the m-Card, the attendant must show an attendant pass issued by the City of St. John's when boarding. If the customer is using a GoBus Go-Card, the attendant is not required to show the City issued attendant pass when boarding.

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    What if I require assisted accessible transit service?

    Should customers require assisted accessible service, please contact GoBus Accessible Transit at (709) 570-2131 or email GoBus@metrobus.com.

    GoBus is a shared ride, door-to-door transit service for persons who are unable to use the fixed-route transit system due to physical or cognitive disabilities, and are declared eligible through a registration process. The Metrobus fixed-route system is meant to supplement the GoBus service.

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    How do I find service schedules and maps?

    Schedule and route information is available in Metrobus' Route Maps and Riders' Guide, which are available at the following locations:

    • Website: www.Metrobus.com
    • Call Ride Guide Customer Service, 24 hour route and schedule info: (709) 722-9400
    • Customer Service Center hours at 25 Messenger Drive
      Monday - Friday (730 AM - 700 PM)
      Saturday (1000 AM - 500 PM)
      Sunday (1000 AM - 500 PM)
    • Email: informationservices@metrobus.com
    • For trip planning assistance: Call (709) 722-9400
    • For bus departure times: Call (709) 722- 9400
    • The Metrobus App: M-mobile available for iPhone at the App Store
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    What if I require a Service Animal?

    Customers who require the support of a service animal are permitted to bring them on board our buses. For the safety of all customers, customers travelling with a service animal must ensure the animal is wearing its harness and leash, and must be prepared to present documentation confirming that the service animal is required for reasons related to their disability. Customers must ensure that their service animals do not cause an obstruction nor jeopardize the safety of customers while on the bus.

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