m-Card & m-Card Account Terms and Conditions
Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system. However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right
to confiscate and not return or refund a card if it is not used in accordance with the regulations below:
The serial number on your m-Card must not be altered in any way.
Do not deface or alter the appearance of your m-Card.
When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior),
however, each person boarding a bus must have there own way to pay the fare. Monthly and Semester Passes can only be used by one person per trip. 10-Ride
passes can be swiped once for each person boarding using the same m-Card. Transferring an m-Card to a person in another fare category is strictly prohibited.
Always carry your pass with you. Do not leave it in your locker or unattended.
Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.
Monthly passes are sold by the calendar month, not 30 days from the date of purchase.
30-day passes are effective from the date the card is reloaded, not from the date of first use.
A driver may confiscate your bus pass for the following reasons:
Improperly lending your
pass to another person
Handing your pass out the
Defacing or altering the
appearance of the pass.
Caring for Your m-Card
m-Cards are very durable, however, your card may be damaged by
the following elements:
Extreme heat or cold
Bending, scratching, or punching holes in the card
All fare media products are non-refundable.
There are no refunds or
replacements for unregistered m-Cards under any
circumstances. Registered m-Card holders can have a
lost or stolen pass replaced for a $5.00 replacement fee.
Once the replacement fee has been paid, we will then load
the replacement card with the balance that was remaining on
the original card at the time the card was reported lost or
stolen. Replacements can only be done at our office at
25 Messenger Drive.
By registering your m-Card and providing your email address, you are agreeing that we can send you
service information, customer news, AIR MILES® reward miles offers, and other topics of correspondence which may be of interest to you.
You will have the opportunity to opt out or unsubscribe from these messages at any time by clicking the unsubscribe link contained within the message
or by managing your preferences from within your m-Card account.
Metrobus is a Sponsor of the AIR MILES® Reward Program. You may receive email communication because you have opted-in to receiving email
offers and information from the AIR MILES Reward Program and its Sponsors.