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FEATURE
STORY |
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Building a Better Metrobus-
Draft service plan
being reviewed |
Metrobus’ System Review is nearing completion and the Review Committees are busy analyzing the draft service plan before seeking plan approval from the St. John’s Transportation Commission.
Highlights of the proposed system include earlier start times, higher frequency during peak times and a Service Guarantee for customers that will ensure efficient, hassle-free service. “If you board one of our buses and pay your fare, you deserve efficient, on-time service and if we fail to deliver that, we’ll be refunding your fare”, says Manager of Marketing & Information Services Mark Chancey.
The proposed new system is a core/feeder route design that is less dependent on transfer connection times and provides for 15 minute frequency on all core routes at peak times. In addition, limited-stop express services will be provided to and from key areas of the city during peak times.
Metrobus plans to introduce a scaled-down summer schedule version of the new system in late June and then the full system in early September of 2007. “This approach allows us to introduce the new routes and monitor them over the summer and make adjustments for the full introduction in September”, says Chancey. The proposed Service Guarantee will also come into effect in September.
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CUSTOMERS CASHING IN WITH THE NEW M-CARD!
Just three months after being introduced, m-Card holders are already cashing in m-Points for valuable merchandise like Avalon Mall Gift Certificates and Empire Theatres Gift Cards.
The new m-Card rewards registered card holders with one m-Point each time they ride the bus. Points are accumulated and can be traded in for retail gift certificates and gift cards from local merchants - this is the first loyalty program of its kind for transit users in Canada.
The new m-Card has already attracted new users to the transit system (see Customer’s Corner in this issue) and Metrobus plans to use the benefits of the card to attract even more customers when it introduces its new route system in June.
For more information about the m-Card, visit http://mcard.metrobus.com.
CUSTOMER'S CORNER
A customer writes:
“I just wanted to drop you a quick line and let you know that I reloaded my card on-board this morning and I had no trouble. It did take a second or so longer but not a big difference. I wanted to let you know how convenient it has been for us. We were not bus users before because most of the time I was not near places that sold passes or did not carry the correct change. The new card is a wonderful idea. We are even considering month passes for January. You have been very helpful and considerate and we just wanted to say thank you and great job.”
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Thanks for being a customer. |
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