No. 021     October 2007

FEATURE STORY
Final adjustments to be made Oct. 15
We have received a lot of excellent feedback from customers since our Fall Schedule began on September 3rd and based on this feedback we will be making some final adjustments to our new route system on October 15th. In addition to adjustments that have already been made within the last couple of weeks, some final changes that will be taking place on October 15th include:
Schedule adjustment for route 1 to allow it to maintain schedule at night and on weekends. Service will be removed from Waterford Valley during evenings and weekends;
Route 3 will provide service to this area during evenings and weekends; A change in the routing of route 3B to improve service to Torbay Road and Convergy's; 3B will no longer service MacDonald Drive, Logy Bay Road, Newfoundland Drive or Carrick Drive, however, 3A will continue to provide service to these areas;
Combining route 9 and route 16 and routing it via Crosbie Road to MUN Centre while also servicing Avalon Mall, Confederation Building, Marine Institute, CONA, and Virginia Park;
Improvements to route 10 to allow it to maintain schedule. Service will be removed from the Bairds Place sub-division as this area is already serviced by route 15;
Maintaining the additional route 13 services to provide more peak-hour capacity from The Village & Crosbie Road to MUN Centre;
Adjustment to route 14 so that it services Marine Institute and provides weekday night service between Airport Heights, Torbay Road, Higgins Line and MUN Centre;
A morning express run from Goldstone Street/Thorburn Road to MUN Centre;
A slight adjustment to route 15 routing to allow it to maintain schedule. This route will no longer service Parade Street/Freshwater Road but will instead use Bonaventure Avenue when traveling to and from Avalon Mall; and,
An, adjustment to route 17 schedules to stagger them with route 10 leaving downtown to provide greater frequency from downtown to the institutions at peak times.
Some other minor schedule adjustments are also being made.  Pick up a copy of a new schedule with an October 15th effective date, on board buses later this week, or visit our website at www.metrobus.com.
 
 REQUEST STOP

A customer writes:
After 7:00 PM, mention your personal “Request Stop” to the Driver at least one bus stop ahead of where you would like to exit the bus along the route. As long as the Driver can safely stop bus at the requested location, we’ll honour your stop request.

REQUEST STOP
 CASH IN WITH AN M-CARD

Hundreds of customers have already cashed in their m-Points for valuable m-Rewards ranging from movie passes to restaurant gift cards. Registered m-Card holders earn one m-Point per ride. If you haven’t registered your card yet, you can do so online at mcard.metrobus.com or by calling 757-MBUS.

 CUSTOMER'S CORNER

A customer writes:
Way to go Metrobus on your promotion of the Request Stop program! Having worked with students at MUN for 13 years now I am sure many students (and the general public) will be reassured to know that you are working with them and going above and beyond to make them feel safer.  Kudos to a job well done!

Thanks for being a customer.