Customer Contact Form

First Name:

This is a required field. Please enter your first name.

Last Name:

This field is optional.

Email:

This is a required field. Please enter your email address. We will never release your email address to a third party.

Confirm Email:

This is a required field and is used to make sure you did not make a mistake in the previous field. Please enter your email address again.

Country:

Canada
If you are in the U.S., you have the wrong transit company.

You're submitting a:

*Required

It is related to:

*Required

Date of Incident

Please enter the date in mm/dd/yyyy format. For example, January 5th, 2010 would be entered as 01/05/2010.

Time of Incident

If you are providing the time, please be sure to click AM or PM below this field.

Route Number:

If you know the route number, please enter it, if not, leave this field blank.

Bus Number:

If you know the bus number, please enter it, if not, leave this field blank.

Direction:

Example: TO MUN or HEADING DOWNTOWN

Comments/ Suggestions:

This is a required field. Please provide specific details - this will help us during our investigation.

Validation Code:

Please enter the characters as they appear in the image.

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Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.

Information Collected to Serve You

Order Process: to process your on-line orders, we require your name, billing address, phone number, e-mail address, shipping address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by e-mail and if that fails, or if time is critical, we will try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Subscription Service: we make available multiple electronic newsletters and other electronic customer bulletins. Should you decide to subscribe, we will send you this information from time to time. You may unsubscribe at any time by contacting us.

Sweepstakes, Contests and Surveys: should you decide to participate in one or more of the sweepstakes or contests that we may offer, the information gathered here is used as entrance or submission and as a way for us to notify the winner.

Cookies: Metrobus does not make use of cookies.

IP Address: by default all web server log files capture IP addresses, however, we would only use your IP to help diagnose problems with our server, and to administer our Web site.

Privacy of Information: aside from the previously mentioned third parties involved in the processing of your order, Metrobus will not share any information provided by you to us with other parties.

Security Measures: Transactions processed in our e-Store are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure website. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

Links Beyond Metrobus.com: we may include links on Metrobus.com to other companies� websites. Metrobus is not responsible for the privacy policies and content of those sites.

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