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Metrobus operates on two schedules each year...
...a Fall/Winter Schedule that operates from early September until late June...
...and a Summer Schedule that operates from late June until early September.

Metrobus 

Privacy Statement

 

Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.

 

What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is encrypted and transmitted via the Transport Layer Security Protocol (TLS) to our, or in the case of a financial transaction, to our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. TLS is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to the Secure Sockets Layer (SSL).

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL  A1B 0H6
Canada

Online contact information can be found at http://www.metrobus.com


Privacy Policy prepared by St. John's Transportation Commisssion, updated 03/7/2016

Metrobus Transit

m-Mobile available in the iPhone App Store and on Google Play for Android devices



m-Mobile is everything you need to ride public transit in St. John's, NL, Canada.

Plan a trip, view a schedule, find out if your bus is on time, read the latest service bulletins, login to view details about your m-Card or chat live with one of our helpful and friendly Information Service Reps.

Allow this app to use your current location and it will detect your location and show the bus stops in your area complete with information about which routes service those stops.

m-Mobile is the app for people on the move.

 

 

Available for Android.   Available for iPhone.

Metrobus Transit

Metrobus Transit works with Google to provide the most accurate and up to date information possible for the Google Transit Trip Planner. Metrobus Transit does not guarantee that the information represented by Google Maps is 100% accurate or up to date and is not responsible for points of interest available within Google Maps. If you cannot find the point of interest you're looking for we recommend you try entering the civic address.

Google Transit Trip Planner

 

Google Transit

 
   

 e.g. 150 Water Street, St. John's, NL

e.g. Avalon Mall, St. John's, NL

   Depart at     or      Arrive by
 watch a "how-to" video

m-Card Account Login

 

m-Card



   Forgot Password?
   Register your m-Card
   Reload your m-Card

Sign-up for Text Alerts

Metrobus Transit

 

Simply text METROBUS to 88188

 

Stay up-to-date with text alerts. The minute we post a service bulletin, we'll send the same bulletin to your mobile device.  We do not charge for this service, regular texting fees charged by your wireless service provider may apply.

 

To UNSUBSCRIBE reply STOP to any of our text messages that you receive from us on your mobile device.

 

Metrobus Transit

 

 

Our summer schedule is not available at this time.

Google Transit Trip Planner

   

 e.g. 150 Water Street, St. John's, NL

e.g. Avalon Mall, St. John's, NL

   Depart at     or      Arrive by
 watch a "how-to" video                                        view disclaimer  

IDEA Centre

Visit our IDEA Centre and participate in online discussion and research to improve your transit system.

Policies / Riding Tips

  • Transfers


    Change in Transfer Policy - Effective May 19, 2014


    Please be advised that our transfer policy will be reverting back to the policy that was in effect in 2013.

    Metrobus Transfer Policy Effective May 19th

    Customers must request a transfer when boarding the first bus of the trip. Driver will provide a paper transfer to cash-paying customers; for m-Card users, the transfer will be handled electronically.

    Customers wishing to transfer to another route should advise the Driver of the first bus, the route number to which they wish to transfer.

    A transfer is only valid when used on the next bus departing from a transfer point. A transfer is not to be used for a stopover. Transfers are not valid for use on the route from which you are transferring - this means you cannot transfer from a route 1 to a route 1, for example.

    In case of misunderstanding, please pay fare and contact Metrobus during regular office hours at 722-9400.

     

    Travel Tips

    While waiting for the bus...

    Be at the stop at least 5 minutes in advance.

    Have your cash fare or m-Card ready before the bus arrives.

    Due to safety reasons passengers may not be allowed to board the bus once it has pulled away from the curb and has proceeded on its route.

     

    Boarding & exiting the bus...

    Watch your step when entering or exiting a bus. Use handrails when provided.

    Do not enter or exit the bus with a child in a stroller.

    Do not stand on the edge of the curb while waiting for the bus.

    Have fare ready, m-Card out of wallet.

    Shoes and shirts are required.

    Pay your fare and purchase a newspaper while boarding. Do not get up while the bus is in motion to purchase a newspaper.

    If a transfer is required, advise the driver with which route you need to connect; if you are paying cash, make sure to obtain a paper transfer from the driver.

    Once your fare is paid, go past the white/yellow line and find a seat as quickly as possible. If there are no seats available, hold on to the designated poles or handles in the aisle. Stand with feet apart and firmly planted on the floor.

    To ensure that the bus operator has clear sight lines, move behind the white/yellow line to the back of the bus. Drivers may not operate the bus if they feel it is unsafe. Moving back also allows the next passengers to board freely.

    Remain seated until the bus has completely stopped.

    Exit the bus by the rear doors when possible to allow others to board quickly through the front doors.

    When exiting, do not cross in front of or behind the bus - use traffic lights and crosswalks when possible or wait for the bus to leave the bus stop. Traffic does not stop for transit buses.

     

    While on the bus...

    Keep baggage to a minimum and out of the aisle.

    Secure personal belongings.

    Do not distract the driver while the bus is in motion.

    Never yell at the driver to stop the bus. Use the "Stop Requested" cord.

    Stay seated and/or use handrails at all times as the bus may be required to stop quickly.

     

    Baby Strollers


    For the safety and comfort of all passengers, Metrobus requires that children be removed from strollers prior to boarding. Strollers should be folded and stored away from the aisle during travel. For ease of boarding with small children, Metrobus recommends the use of foldable umbrella strollers.

     

    Request Stop


    After 7:00 PM, mention your personal "Request Stop" to the Driver at least one bus stop ahead of where you would like to exit the bus along the route; as along as the Driver can safely stop the bus at the requested location, we'll honour your stop request.

     

    Food & beverages


    Food items are allowed on board, please clean up after yourself by taking your garbage with you .

     

    Cell phones, music & videos


    Loud conversations, music or videos can be a distraction to the bus operator and an annoyance to other passengers. Keep telephone conversation low. Loud music and videos are strictly prohibited. Keep cell phone alert tones low, including texting alert tones.

     

    Animals


    Persons with disabilities accompanied by a service animal are permitted access to all public areas of the transit system. Service animals include all animals used for the purpose of physically assisting a person with a disability. All service animals must be on a leash and controlled by the person. Service animals must not inconvenience or jeopardize the safety of passengers or Transit Operators while on the bus. Larger dogs or other animals that could pose a threat to Metrobus Transit customers are not allowed on the bus or at any terminal locations. Small animals are permitted on-board provided they are in an approved pet carrier and the pet carrier can fit on your lap while seated.

     

    Courtesy & respect


    Customers engaging in rowdy or disruptive behaviour, or customers using profanity, may be asked to leave the bus. Any person found willfully damaging or vandalizing Metrobus Transit property could be subject to full prosecution. Reserve front seats for seniors and passengers with mobility impairments. To keep our buses clean, we ask that you do not place your feet on bus seats.

     

    Smoking & alcoholic/hazardous substances


    Smoking and the consumption of alcohol is strictly prohibited on or at all Metrobus Transit buses, terminals, shelters and designated Metrobus Transit waiting areas.

     

    m-Card

    Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system.  However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below.

    The serial number on your m-Card must not be altered in any way.

    Do not deface or alter the appearance of your m-Card.

    When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have their own way to pay the fare.  Monthly and Semester Passes can only be used by one person per trip.  10-Ride passes can be swiped once for each person boarding using the same m-Card.  Transferring an m-Card to a person in another fare category is strictly prohibited.  Also, an Adult card cannot be used to pay a Senior or Child fare, a Child card cannot be used to pay an Adult or Senior fare, and a Senior card cannot be used to pay an Adult or Child fare.

    The person using an m-Card must ride the bus on which it was swiped - it is against policy to swipe an m-Card for someone else to ride on that bus when you yourself will not be riding on that bus.

    Tips

    Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

    Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

    Confiscated Passes

    The driver may confiscate your bus pass for the following reasons:

    Improperly lending your pass to another person

    Handing your pass out the window

    Defacing or altering the appearance of the pass.

    Caring for Your m-Card

    m-Cards are very durable, however, your card may be damaged by the following elements:

    Extreme heat or cold

    Dampness

    Bending, scratching, or punching holes in the card

    There is a $5.00 replacement fee charged to replace an m-Card that has been damaged due to mis-use of the card.

    Conditions

    All fare media products are non-refundable.

    There are no refunds or replacements for unregistered m-Cards under any circumstances.  Registered m-Card holders can have a lost or stolen pass replaced for a $5.00 replacement fee.  Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen.  Replacements can only be done at our office at 25 Messenger Drive.

     

     

    Personal hygiene/Use of scented products


    Please try to refrain from wearing strong smelling perfumes or colognes while riding the bus. Please respect that others may have allergies or strong reactions to various scents/smells.

    Pollution & air quality – This information has been provided by the Canadian Lung Association. For more information visit the Canadian Lung Association's web site

    INDOOR AIR QUALITY

    Scents

    What do we mean by “scents”?
    When we talk about scents, we mean fragrances, aromas or perfumes – anything that adds a smell to something else. Scents can usually be found in personal care products, such as perfumes, aftershaves, colognes, shampoos and conditioners, soaps, body lotions and deodorants. Scents are also found in household items, such as air fresheners, deodorizers, candles, some laundry detergents, fabric softeners and cleaning products.

    Scents can also be found in the workplace (e.g. cleaning products, adhesives, caulking).

    How can scented products affect my health?
    Chemicals used to add scents to products can cause serious health problems for some people, especially for people with lung diseases such as asthma or COPD. Being near a scented product can make some people sick. Scents enter our bodies through our skin and our lungs. The chemicals in scents can cause many different reactions. Even products containing natural plant extracts can cause allergic reactions in some people.

    While some people are only mildly affected by scents, others have severe reactions. Some common symptoms include:

    headaches
    feeling dizzy
    feeling tired or weak
    shortness of breath
    nausea
    cold-like symptoms
    worsening asthma symptoms

    What ingredients are in scents?
    Scents are usually made from a mixture of natural and man-made chemicals. A typical fragrance can contain between 100 to 350 ingredients. The problem with scented products is not so much the smell itself as the chemicals that produce the smell.

    Scented products can contain several toxic chemicals that constantly turn into vapor in the air and attach themselves to hair, clothing, and surroundings. Most (95%) of the chemicals used are synthetic compounds made from petroleum. These include chemicals made from benzene, aldehydes and many other known toxins and sensitizers2.

    One commonly used chemical is diethyl phthalate, which is used to make scents last longer. It can cause allergic skin reactions (contact dermatitis) and is classified as a skin sensitizer and a reproductive toxin, according to HAZ-Map: Occupational Exposure of Hazardous Substances of the National Library of Medicine of the United States.3

    Does “unscented” or “fragrance-free” really mean there is no fragrance?
    No. Even products labeled “unscented” or “fragrance-free” may actually contain fragrances used to mask the smell of certain ingredients. Health Canada has specific rules about how companies can use these words on their labels. According to Health Canada’s labeling regulations, “fragrance free” or “unscented” means that there have been no fragrances added to the cosmetic product, or that a masking agent has been added in order to hide the scents from the other ingredients in the cosmetic.

    How to avoid using scents at home

    Use scent-free products when available. LessToxicGuide.ca offers recommendations on personal and baby care products.

    Keep your workspace or office well ventilated.

    Keep detergents and soaps in sealed containers or a cupboard with a door that completely closes. Make sure the room they are stored in is well ventilated.

    Respect the scent-free policies at your work, school, place of worship, gym or recreational centres and any other public areas.

    Ask if you can post a “Scent-free building” sign at your work, school and place of worship.

    If scent-free policies are not in place, work with your (or your child’s) school, workplace, place of worship, or gym to adopt a scent-free or scent-reduced policy. For more information on how to create and implement scent-free policies, visit: “Developing a Scent-free Policy for the Workplace”.

    If you choose to wear perfumes:
    Don’t keep perfumes or scented products in your bedroom. Wear a lighter fragrance (or no fragrance at all), during warm weather. Fragrance intensifies with heat. Make sure you wear a reasonable amount of fragrance. No one more than an arm’s length away from you should be able to smell your fragrance.


 

 

 

© 1996 - 2017. St. John's Transportation Commission. All Rights Reserved.  ® Metrobus is a registered trademark of St. John's Transportation Commission.