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Metrobus operates on two schedules each year...
...a Fall/Winter Schedule that operates from early September until late June...
...and a Summer Schedule that operates from late June until early September.

Metrobus 

Privacy Statement

 

Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.

 

What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is encrypted and transmitted via the Transport Layer Security Protocol (TLS) to our, or in the case of a financial transaction, to our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. TLS is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to the Secure Sockets Layer (SSL).

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL  A1B 0H6
Canada

Online contact information can be found at http://www.metrobus.com


Privacy Policy prepared by St. John's Transportation Commisssion, updated 03/7/2016

Metrobus Transit

m-Mobile available in the iPhone App Store and on Google Play for Android devices



m-Mobile is everything you need to ride public transit in St. John's, NL, Canada.

Plan a trip, view a schedule, find out if your bus is on time, read the latest service bulletins, login to view details about your m-Card or chat live with one of our helpful and friendly Information Service Reps.

Allow this app to use your current location and it will detect your location and show the bus stops in your area complete with information about which routes service those stops.

m-Mobile is the app for people on the move.

 

 

Available for Android.   Available for iPhone.

Metrobus Transit

Metrobus Transit works with Google to provide the most accurate and up to date information possible for the Google Transit Trip Planner. Metrobus Transit does not guarantee that the information represented by Google Maps is 100% accurate or up to date and is not responsible for points of interest available within Google Maps. If you cannot find the point of interest you're looking for we recommend you try entering the civic address.

Google Transit Trip Planner

 

Google Transit

 
   

 e.g. 150 Water Street, St. John's, NL

e.g. Avalon Mall, St. John's, NL

   Depart at     or      Arrive by
 watch a "how-to" video

m-Card Account Login

 

m-Card



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   Register your m-Card
   Reload your m-Card

Sign-up for Text Alerts

Metrobus Transit

 

Simply text METROBUS to 88188

 

Stay up-to-date with text alerts. The minute we post a service bulletin, we'll send the same bulletin to your mobile device.  We do not charge for this service, regular texting fees charged by your wireless service provider may apply.

 

To UNSUBSCRIBE reply STOP to any of our text messages that you receive from us on your mobile device.

 

Metrobus Transit

 

 

Our summer schedule is not available at this time.

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    Feed: MT News

    Posted:  9/27/2013 10:45:45 AM

    Metrobus receives international award

    Caesars, Citi, Walgreens and Hertz Among Winners of the 4th Annual COLLOQUY Loyalty Awards

    International winners include Coles, ANZ Banking Group, Air Miles UAE and St. John's Transportation Commission

    DALLAS (Sept. 24, 2013) - Caesars Entertainment won the 2013 Master of Enterprise Loyalty Award at the 4th Annual COLLOQUY Loyalty Awards, becoming the first loyalty innovator to claim the competition's coveted prize two years in a row.

    The Master of Enterprise Loyalty Award recognizes the company that most successfully has built long-lasting customer loyalty through strategies across its whole organization and has evolved to become truly customer-centric.

    Among the other 2013 COLLOQUY Loyalty Award winners are some of the most recognized names in U.S. and global loyalty, including Citi, Walgreens and Hertz.

    Two of the global competition's international winners hail from Australia, Coles and ANZ Banking Group. The other international winners are from the United Arab Emirates, Air Miles, and Canada, St. John's Transportation Commission.

    The COLLOQUY Loyalty Awards took place today at the 11th Annual COLLOQUY Loyalty Summit in Dallas. COLLOQUY, a publishing, education and research division of LoyaltyOne, launched the awards in 2010 to recognize the most innovative loyalty initiatives in the industry.

    "The COLLOQUY Loyalty Awards confer the highest honor on companies that are unwavering in their efforts to put the customer at the center of all efforts," said COLLOQUY Editor-at-Large Dennis Armbruster.
    'The innovations demonstrated in these winning strategies operated by these industry leaders, reflect the very best of efforts among global marketers to personalize and enhance the customer experience with every relevant communication and at every opportunity for interaction."

    A printed summary of all the 2013 award winners is available for download at awards.colloquy.com. To view a recording of the event after September 25, visit awards.colloquy.com.

    About the 2013 COLLOQUY Loyalty Award Winners:

    Caesars Entertainment -- Master of Enterprise Loyalty
    Caesars Entertainment, for its Total Rewards program. Caesars focused for the past year on personalizing customer experiences, online and on property, across every touch point. A real-time casino marketing initiative, in which an executive host is notified any time a guest interacts with a Caesars associate, increased customer value up to 30% per visit. In just four months, newly implemented, tier-related bonuses inspired Total Rewards VIPs to achieve elite status 20% faster.

    Citi -- Loyalty Innovation in Financial Services (North America)
    Citi, for its ThankYou Merchandise Rewards Transformation Initiative. Citi ThankYou set out to create a best-in-class retail experience with the ultimate goal of increasing customer engagement and satisfaction with merchandise rewards. A new "shopping" like experience focused on three pillars: curate, showcase and communicate. The enriched online shop enhanced ThankYou's program value to members and partners. Visitors spent 17% more time on the site, daily orders increased 32% year over year, and merchandise redemptions rose 47%.

    ANZ Banking Group-- Loyalty Innovation in Financial Services (International)
    ANZ Banking Group, Australia, for its Points Expiry Campaign. ANZ set out on a retention and engagement campaign to bolster its ANZ Rewards program. It applied an innovative surprise and delight approach to reengage inactive members. The campaign achieved an overall 45% response rate, which was 225% above target.

    Walgreens -- Innovation in Loyalty Marketing (North America)
    Walgreens, for its Balance Rewards program. Walgreens aimed to build a best-in-class loyalty program founded on ease, value and wellness. The program, offering members points for health-related activities, also had to be relevant, innovative and enterprise-wide. Launched in September 2012, Balance Rewards counted 72 million members by the end of May 2013. During May, sales increased 4.3% over the same month in 2012 and there was an average basket size increase of 4.7% year over year.

    Air Miles -- Innovation in Loyalty Marketing (International)
    Air Miles, an Aimia Company, United Arab Emirates, for its A Rewarding 2013 Experience Campaign. The campaign goal was to inspire consumers to spend more during the UAE's traditionally slow mid-September to mid-October period. Triple miles, a drawing and a radio contest produced a 360% return on investment. Consumers spent more than $110 million at eight participating merchants, a 49% increase over the previous year.

    Coles -- Loyalty Innovation in Retail (Global)
    Coles, Australia, for its flybuys Relaunch Initiative. Coles committed to revitalizing flybuys, once Australia's largest shopping rewards program. Coles ripped up the rule book by increasing members' earnings to one point for every dollar they spend, eliminating expiration dates for active members and adding new partners, among other enhancements and promotions. Results featured a 12-fold return on investment. Active cardholders increased 47% to 6.9 million, and year-over-year visits to the flybuys website more than doubled.

    St. John's Transportation Commission -- Loyalty Innovation in Other Industries (Global)
    St. John's Transportation Commission, Canada, for its Metrobus-AIR MILES Partnership. Six years after the launch of Canada's first earn-per-ride program, Metrobus wanted to make inroads to new markets. Metrobus and the AIR MILES Reward Program launched a multi-channel communications strategy featuring an offer of one reward mile for every two taps of a passenger's Metrobus m-card. The campaign succeeded in filling the aisles, recording a 6% gain in 2012 ridership. Online m-card purchases rose 54% from 2011 and m-card use rose 10%. Additionally, 44% of Metrobus riders opted to earn AIR MILES reward miles instead of m-Points in the first year.

    Hertz -- Loyalty Innovation in Travel/Hospitality (Global)
    The Hertz Corporation, for Gold Plus Rewards. Hertz customers were confused about the company's multiple loyalty programs. So Hertz created a seamless, global customer experience that harnessed the power of a single program. Gold Plus Rewards, featuring new services and benefits, launched with the support of a multi-faceted, multi-channel global promotional campaign. Program enrollment increased by 99%, with a significant number of members upgrading to the new program. Members electing to earn points on rental transactions increased 178% within a year.

    For more information about the COLLOQUY Loyalty Awards visit awards.colloquy.com.


    About COLLOQUY
    COLLOQUY is a publishing, education and research practice that brings together more than 50,000 loyalty practitioners from around the world. The go-to resource for loyalty intelligence since 1990, COLLOQUY engages and educates loyalty marketers with its magazine, weekly e-newsletter, and timely and comprehensive loyalty-marketing website, colloquy.com. COLLOQUY delivers industry-leading loyalty benchmarking reports and educational workshops, webinars and speeches. The COLLOQUY Summit is the premiere annual loyalty event where innovative loyalty strategies worldwide are recognized with the COLLOQUY Loyalty Awards. Advertising, sponsorship and publishing opportunities are available via the COLLOQUY Network, a global partnership of loyalty service providers. COLLOQUY is an independently operated division of LoyaltyOne. To learn more, visit www.colloquy.com.

     

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