Our response to COVID-19

Updated 03/26/2020, 2:20 PM


Transit is an essential service ensuring people can access needed supplies, work and medical facilities.

Metrobus and GoBus are providing service to those customers travelling to work, travelling for medical reasons (those feeling ill, however, should not use public transit) and travelling to purchase essential goods such as groceries.

Metrobus continues to monitor the COVID-19 situation closely. At present, the risk of coming in contact with the virus remains low.

Please read below, our response to the COVID-19 outbreak and subsequent changes to some of our our operating policies.

Gatherings of 10 people or more are prohibited. This also applies to the number of people permitted on a bus at any one time. Effective immediately, a maximum of nine (9) passengers are permitted on board a bus at any one time. Please limit your transit trips to essential trips only.

We take the concerns of our customers about safe travel very seriously, and understand the heightened level of concern about the potential spread of the COVID-19 virus in public spaces such as transit buses. As a result, we are supplementing our current bus cleaning schedule with additional cleaning and disinfection measures on a daily basis with a focus on touch and grab points such as farebox, railings, handles, stanchions, buttons, chime cords and straps. Every bus will be receiving extra attention. One of the products we are using each day is a surface cleaner and long-term disinfectant that once applied to a surface, continues to disinfect 99% of germs for up to 10 days.

For the safety of our employees and passengers, we kindly ask:

  • When boarding with paper transfers, please have your transfers ready to show the driver and dispose of them in the garbage can provided
  • If paying cash fare, please provide exact fare in coin as buses are not equipped to accept paper currency

As a precautionary measure, the first seat on buses will be unavailable to riders. This is to exercise safe social distancing between operators and customers. To ensure the health of customers and employees, buses will be limited to seated passengers only (standing passengers will not be permitted at this time).

We also recommend that everyone continue to use the following infection prevention measures:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are ill
  • To protect yourself and others, we ask that anyone who is feeling unwell to refrain from travelling with us, if possible, so that together we can ensure a safe and comfortable environment on board
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
  • If you don't have a tissue, sneeze or cough into your sleeve or arm
  • Clean and disinfect frequently touched objects and surfaces
  • When possible, consider social distancing (ideally 2 metres apart)

Thank you for your cooperation