GOBUS Offer Terms and Conditions

*Base AIR MILES® Offer Terms and Conditions


® ™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and St. John's Transportation Commission.


To reap the GOBUS card rewards you must register your Go-Bus card first.

To do so, locate the 6-digit serial number on your Go-Bus card. Registering your card allows you to cash-in on these great card benefits:

Don't delay, register your Go-Bus card today. It only takes a minute.

Go-Bus Card

Go-Bus Card Terms & Conditions

Purchasing a Go-Bus card and loading a bus pass on it entitles you, to use the transit system.  However, like most bank cards, Go-Bus retains ownership of Go-Bus cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below:

  • The serial number on your Go-Bus card must not be altered in any way.

  • Do not deface or alter the appearance of your Go-Bus card.

  • When you are not using your Go-Bus card, it cannot be transferred to, or used by, another person.


  • Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

  • Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

  • 30-day passes are effective from the date the card is reloaded, not from the date of first use.

Confiscated Passes

A driver may confiscate your bus pass for the following reasons:

  • Improperly lending your pass to another person

  • Handing your pass out the window

  • Defacing or altering the appearance of the pass.

Caring for Your m-Card

Go-Bus cards are very durable, however, your card may be damaged by the following elements:

  • Extreme heat or cold

  • Dampness

  • Bending, scratching, or punching holes in the card


  • All fare media products are non-refundable.

  • There are no refunds or replacements for unregistered Go-Bus cards under any circumstances.  Registered Go-Bus card holders can have a lost or stolen pass replaced for a $5.00 replacement fee.  Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen.

Electronic Correspondence

  • By registering your Go-Bus card and providing your email address, you are agreeing that we can send you service information, customer news, AIR MILESĀ® reward miles offers, and other topics of correspondence which may be of interest to you. You will have the opportunity to opt out or unsubscribe from these messages at any time by clicking the unsubscribe link contained within the message or by managing your preferences from within your Go-Bus card account.

  • Metrobus is a Sponsor of the AIR MILESĀ® Reward Program. You may receive email communication because you have opted-in to receiving email offers and information from the AIR MILES Reward Program and its Sponsors.


Privacy Statement


Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.


What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL  A1B 0H6

Online contact information can be found at http://www.metrobus.com

Privacy Policy prepared by St. John's Transportation Commisssion, updated 03/11/2015
New! My GoBus App "how to" videos Click to view.


Accessible Service Overview

GoBus logo GoBus Accessible Transit is the St. John's area para-transit system. It operates within the municipalities of St. Johns and Mount Pearl only.

The GoBus mandate is to provide persons with disabilities and those who are unable to access conventional transit, equal access to a transportation system so as to enhance their participation in all aspects of community life. The goal is to ensure that accessible, affordable transportation is provided in a dignified and respectful manner.

Are you a registered GoBus customer looking to book a ride?

Click here to book online or call 368-8887.

Eligibility Criteria

GoBus provides paratransit services to the City of St. John's, overseen by the St. John's Transportation Commission. All passengers of GoBus must be registered with the service in order to use it. All applicants, in order to become registered, must have a disability that prevents the applicant from utilizing Metrobus, the conventional transit system. A disability for this purpose may include, but is not limited to:

  • Physical disabilities
  • Vision disabilities
  • Hearing disabilities
  • Intellectual or learning disabilities
  • Mental health disabilities
  • Neurological disabilities

Eligibility is considered on a case-by-case basis and is not based on a specific health condition; but whether the applicant's disability prevents the use of Metrobus, the conventional transit system. Applicants may be required to participate in a transit assessment. This will be completed by health care professional(s) contracted by Metrobus. It will be arranged and paid for by Metrobus. It is important to note that eligibility for GoBus is not based on the following factors alone (some might be factors along with consideration of the individuals' disability):
  • The applicant's age;
  • Loss of driver's license or inability to drive;
  • The availability of others to travel with the applicant on conventional transit;
  • Whether conventional services or bus stops are offered near the applicant's pick up/drop off locations and/or lack of sidewalks in area (unwillingness and/or reluctance to use conventional services);
  • Financial need or inability to pay for taxis, or other forms of transportation.

GoBus offers three levels of eligibility. Levels of eligibility are provided to ensure that GoBus resources are allocated to individuals based on need, encouraging the use of accessible conventional transit service when appropriate.
  • Unconditional eligibility may be granted to individuals whose disability prevents them from using conventional transit (Metrobus) at all times.
  • Temporary eligibility may be granted to individuals with a temporary disability (e.g. recovering from surgery) that prevents them from using conventional transit for all or part of their trip.
  • Conditional eligibility may be granted to individuals whose disability comes about as a result of environmental or physical barriers that limit their ability to use conventional public transit (e.g. "in winter only", "in dark conditions only", or "for certain trips that do not have accessible bus stops".)

The Application Process

The purpose of this application is to ensure all customers meet the eligibility requirements of GoBus Accessible Transit and to gather information that will allow us to provide the most accessible service possible for those who are eligible. If you require support to complete this application, please contact Accessible Transit Services.

Section 1 must be completed by the applicant. Section 2 is to be completed by a health care professional (such as a family physician, social worker, physiotherapist, mental health professional, or occupational therapist). Any fees incurred for completing this section are the responsibility of the applicant.

After submitting this application form, applicants may be required to complete a Transit Assessment. Applicants will be contacted to arrange a date and time for the assessment. The cost of the assessment will be covered by Metrobus.

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GoBus Links & Information

GoBus Application

To submit an application for eligibility for the GoBus please complete our Application Form. Completed forms can be sent to:

Accessible Transit Services
25 Messenger Drive
St. John's, NL A1B 0H6
Fax: (709) 722-0018

Hours of Operation

GoBus Accessible Transit hours of operation are:

Monday - Thursday 7 a.m. - midnight
Friday 7 a.m. - 2 a.m.
Saturday 8 a.m. - 2 a.m.
Sunday 8 a.m. - midnight

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GoBus Accessible Transit is a pay as you go system. Fares can be paid using cash or a Go-Card.

Our Go-Card is an interactive smart card that we use to handle all of our fare media, except for cash fares. The Go-Card is the same size as a credit card. When a customer boards a bus, simply hold the card in front of the handheld reader to pay the fare. The reader recognizes what type of fare or pass is on the card and approves or denies the ride electronically.

Because it's a Go-Card, you keep using the same card, week after week, month after month. You can add more money to the card at any of our sales outlets. In addition, you can add value to your card online at GoBus.info.

Go-Cards can be purchased and reloaded at specific sales outlets or online. There is a one- time $5 fee on new Go-Card activations. Please be sure to register your card to guard against loss. More information about how to register your card can be found on the back of the Go-Card.

Rates as of January 1, 2017: Adult Senior Child
Cash Fare $2.50 $2.50 $2.00
10-Ride Pass $22.50 $18.00 $18.00
Monthly or 30-Day Pass $78.00 $53.00 $53.00
Semester Pass $275.00

Adult, ages 18 to 64
Senior, ages 65 and over
Child, age 5 to 17 (Children under 5 years of age ride for free)

Smart Savings With a 10-Ride Card, you're buying 9 rides and getting the 10th ride free.

Student Semester Passes are $275 (Fall, Winter, and Summer Passes - 4 months each)
Restricted to students registered in full-time post-secondary studies. Student identification is required.

Go-Card Sales Outlets (effective January 1, 2020)

Sales Outlet Location Payment Methods Accepted
Access St. John's 1st Floor, St. John's City Hall Cash, INTERAC, Visa, Mastercard, American Express
Metrobus Transit Centre 25 Messenger Drive Cash, INTERAC, Visa, Mastercard, American Express
Avalon Mall Customer Service
Shoppers Drug Mart Torbay Road
Shoppers Drug Mart Topsail Road
Shoppers Drug Mart Churchill Square
Shoppers Drug Mart Freshwater Road
Shoppers Drug Mart LeMarchant Road
Memorial University The Attic
College of the North Atlantic Cashier's Office
Marine Institute Cashier's Office
Online e-Store www.gobus.info INTERAC Online, Visa/Visa Debit, Mastercard/Mastercard Debit, American Express

Monthly passes are usually available for purchase at our sales outlets by the 20th of the month. For example, a May pass will be available for purchase by April 20.

Earn AIR MILES® reward miles by riding with your Go- Card. Now little trips can lead to big ones. Register and ride with a Go-Card and earn 1 AIR MILES reward mile for every two trips taken on GoBus. Details at www.gobus.info/airmiles.

Medical Transportation
To inquire if you qualify for travel assistance for medical appointments, contact the Department of Health & Community Service at 1-877-475-2412.

Career Employment and Youth Services - To inquire if you qualify for travel assistance for education or employment programs, contact the Department of Advanced Education and Skills at 1-888-380-2299.

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How To Book Transportation

All bookings must be made with the GoBus dispatcher and not with drivers.

To book a ride the following information is required:

  • Passengers name
  • Date
  • Time transportation is required to pick up at the address (an accessible entrance)
  • The destination address (an accessible entrance)
  • A work or emergency telephone number
  • Whether an attendant will be travelling with the passenger
  • Any other pertinent information required by GoBus

Booking a trip by telephone or TTY
To book a trip with GoBus by telephone at (709) 368-8887 or TTY at (709) 368-1620 please have the information listed previously ready for the GoBus dispatchers, who will take your information and confirm your trip.

Booking a trip by e-mail
  • To book a trip with GoBus by E-mail: please provide the following information:
  • Passenger's name
  • Date
  • Time transportation is required to pick up at the address (an accessible entrance)
  • The destination address (an accessible entrance)
  • A work or emergency telephone number
  • Whether an attendant will be travelling with the passenger
  • Any other pertinent information you think would be important for GoBus to be aware of.
Please note that you will receive confirmation of your booking within 24 hours via e-mail or telephone.

Booking a trip by web portal (Internet)
To book a trip online, please click here to visit the web portal.

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Web Portal

Passenger Portal allows you to manage your trip bookings without having to speak with a dispatcher. Using your computer, tablet or smart phone, you can:

  • Book, cancel or confirm a trip
  • View your trip history and upcoming trips
  • Quickly and easily cancel your trips when you no longer need them
  • Get an estimated time of arrival for your trips as it gets closer to your pickup time

Passenger Portal also lets you send notice directly to GoBus dispatch when you are ready for your will-call pick up. Simply log into Passenger Portal and click/tap the I'm Ready button.

You also have the option to allow an agency, organization, family member or friend book trips on your behalf. This "delegate" feature can be setup by contacting Accessible Transit Services.

First time users will need to contact Accessible Transit Services to get their User ID number and password.

Click here to book a trip online using Passenger Portal.

For more information, contact Accessible Transit Services at (709) 570-2131 or by email at .

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Customer Feedback

To provide feedback on GoBus Transit please complete our Customer Feedback Form. Completed forms can be sent to:

Accessible Transit Office
25 Messenger Drive
St. John's, NL A1B 0H6
Fax: (709) 722-0018

User Handbook

Click here to download the GoBus Accessible Transit User Handbook.

Every passenger of GoBus Accessible Transit is subject to the operating guidelines outlined in this handbook.

Changes to these guidelines, which may be enacted by GoBus Accessible Transit and not contained herein, will be made known to GoBus Accessible Transit users in a timely fashion and incorporated into this handbook as resources allow.

User Handbook last revised January, 2017

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To find out more about GoBus Accessible Transit or to register to use the service, please contact:

Accessible Transit Service
25 Messenger Drive
St. John's, NL A1B 0H6

Phone: 709-570-2131
Fax: 709-722-0018


Did you know?

Metrobus offers wheelchair accessible service on five of its public transit routes through the use of Accessible Low Floor (ALF) buses. ALF buses offer customers using mobility devices greater freedom and flexibility when travelling on fixed-route bus service by offering many options and features including:

  • No step entry and exit;
  • Bus can be lowered to curb level;
  • Entry and exit ramp for quick and safe mobility device access;
  • Two designated wheelchair spaces and/or safety secures per bus;
  • Extra wide doors and aisles;
  • Easy to read electronic exterior destination signs; and,
  • Features the international accessibility symbol on all four (4) sides of the bus.
Go-Bus Cards are accepted on board every Metrobus.

Please click here for more information about Accessible Low Floor service and ALF buses

Picture of Accessible Low Floor Bus with boarding ramp deployed.


*View AIR MILES® Base Offer Terms & Conditions  |   GoBus Card & Account Terms and Conditions  |   Privacy Statement   |  Contact Us
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