Customer Feedback

Please complete the form below & click "Send Feedback" button. Metrobus operates in St. John's, NL Canada. If you are outside of Canada, you have the wrong transit company.


  • We are located at
  • 25 Messenger Drive
  • St. John's NL A1B 0H6
  • Tel (Administration) (709) 570-2020
  • Fax (709) 722-0018
  • E-mail:
    (for Customer Feedback, complete the form on this page)
  • Ride Guide Customer Service, 24-hour Route & Schedule Info: (709) 722-9400
  • Lost & Found - please call Ride Guide at (709) 722-9400

Customer Service Centre Hours
(@ 25 Messenger Drive)
Monday - Friday
7:30 AM - 7:00 PM
Saturday & Sunday
10:00 AM - 5:00 PM

Our facility is serviced "on demand" by routes 10 and 16; when you board one of these routes, simply tell the Driver that you want to go to Metrobus on Messenger Drive and he or she will turn off Kelsey Drive and bring you to our new building. If no customers request to be taken to our facility on any route 10 or 16 trip, these routes will stay on Kelsey Drive/Goldstone Street as they do now. When you are leaving our building, be sure to ask the Information Services Rep (ISR) to radio the Driver of the 10 or 16 and ask him to service the building on the next trip by Messenger Drive.

St. John's Transportation Commission
Lynn Zurel - Chair
Councillor Maggie Burton - Commissioner
Councillor Ron Ellsworth - Commissioner
James Greey - Commissioner
Tolulope Akerele - Commissioner
Josh Smee - Commissioner
Derrick Hutchens - Commissioner
Kevin Breen - City Manager
Derek Coffey - Deputy City Manager, Finance

To contact the St. John's Transportation Commission, please email

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