System Map

View a map of our service area showing all routes

View system map

New to Metrobus? Start here.

Use our Quick Start Guide below to help answer some of your questions about planning and taking your first trip with Metrobus.

Planning your trip

To plan your trip, you first need to know if transit service operates in the area of your origin (start of your trip) and destination (end of your trip). There are a number of different ways to do this:

1. Chat live with one of our Information Services Representatives (ISR)

Check the status icon on the bottom right of this page to see if one of our ISRs is online and available for a chat session. If the green "We are online" button appears, click it to begin your live chat session. If the blue "leave a message" button is displayed, that means an ISR is not currently available for a chat session, however, you can still click the button and send along any questions you have - an ISR will respond by email within a short period of time.

If no icon appears on the bottom right of this page, try refreshing/reloading the page
Next Bus

2. Use our Next Bus stop locator

Our Next Bus service allows you to view bus stops in your area and find out the next departure times from those stops. In addition, if you know the 4-digit bus stop ID that you will be using, you can text message the stop ID to our short code to receive next bus departure times via text message.

Learn more about our interactive texting services click here

  Use Next Bus online
Next Bus

Next Bus

Next bus departure times from any bus stop with the click of your mouse.

Go to Next Bus

3. Plan a trip with Google Transit

Google Maps is the largest mapping site in the world and integrates our schedule and route data into Google Maps, making Metrobus schedule and route information easily accessible, using a common and familiar interface for planning trips. Google Transit is an excellent starting point for learning which route options are available for getting you to your destination.

There are a couple of things to note when using the Google Trip Planner:

  1. Google selects trip itineraries based on least amount of travel time with penalties for walking and transfers. As a result, Google may not always choose optimal routing. Selecting the "fewest transfers" or "least walking" options will return different trip options.
  2. Google selects trip itineraries based on the time you input for your trip. Changing your departure time by 15 mins earlier or later may return different trip options that are more or less optimal.
  3. Google Transit doesn't cover service disruptions such as street maintenance, closures, detours, etc. and does not include new streets and subdivisions.
Once you have your Google Transit trip interary, feel free to contact one of our ISRs through live chat or by calling Ride Guide at (709) 722-9400 to confirm the best routing choices for your trip.
Next Bus

Google Transit Trip Planner

Use the power of Google to review transit options from your origin to your destination.

Go to Trip Planner

4. View our system map

We provide a static, system map that shows all of our routes so you can quickly see which routes operate in your area.

View system map

System Map

View a map of our service area showing all routes

View system map

5. Call us and speak with one of our Information Services Representatives

Even with the latest advancements in technology, we're only a phone call away.

Call us at 722-9400 and press zero to speak with one of our friendly Information Services Representatives. An ISR is available from 700a to midnight, Monday to Saturday and from 900a to 900p on Sundays.

  722-9400 (Ride Guide)

Paying your fare

When riding with Metrobus, you can pay cash fare, or use an m-Card.

Riding with an m-Card allows you to earn AIR MILES® reward miles each time you ride and it provides other great benefits when you register your m-Card. When boarding, simply hold your card up to the green, on-board validator. If you're not sure how to use your m-Card, just ask your Driver for help.

If paying by cash, you need to have exact fare available, coins only, as our Drivers do not carry cash. Your coins can be deposited in the top of the farebox located to the right of your Driver.

View more information about fares and fare options

View more information about the m-Card

Riding with Metrobus

While waiting for the bus...

  • Be at the stop at least 5 minutes in advance.
  • Have your cash fare or m-Card ready before the bus arrives.
  • Do not stand on the edge of the curb while waiting for the bus.
  • As the bus is approaching, look at the electronic destination sign located on the front of the bus at the top - these signs indicate the route and direction the bus is traveling. Some routes have buses servicing the same area, but traveling in opposite direcitons, like route 10 when it services Avalon Mall. If you are unsure, simply ask the Driver when the bus has stopped.
  • Due to safety reasons passengers may not be allowed to board the bus once it has pulled away from the curb and has proceeded on its route.
Boarding & exiting the bus...
  • Board the bus through the front door - watch your step when entering or exiting a bus. Use handrails when provided.
  • Do not enter or exit the bus with a child in a stroller.
  • Shoes and shirts are required.
  • Pay your fare and purchase a newspaper while boarding. Do not get up while the bus is in motion to purchase a newspaper.
  • If a transfer is required, advise the driver with which route you need to connect; if you are paying cash, make sure to obtain a paper transfer from the driver.
  • Once your fare is paid, go past the white/yellow line and find a seat as quickly as possible. If there are no seats available, hold on to the designated poles or handles in the aisle. Stand with feet apart and firmly planted on the floor.
  • To ensure that the bus operator has clear sight lines, move behind the white/yellow line to the back of the bus. Drivers may not operate the bus if they feel it is unsafe. Moving back also allows the next passengers to board freely.
  • Remain seated until the bus has completely stopped.
  • Exit the bus by the rear doors when possible to allow others to board quickly through the front doors.
  • When exiting, do not cross in front of or behind the bus - use traffic lights and crosswalks when possible or wait for the bus to leave the bus stop. Traffic does not stop for transit buses.
While on the bus...
  • Keep baggage to a minimum and out of the aisle.
  • Secure personal belongings.
  • Do not distract the driver while the bus is in motion.
  • Never yell at the driver to stop the bus. Use the "Stop Requested" cord.
  • Stay seated and/or use handrails at all times as the bus may be required to stop quickly.

Download our smartphone app...
m-Mobile puts our website and more on your mobile device. Plan your route, get next bus departure times, locate a bus stop, or just check the weather forecast. Download it for free from the iPhone App Store or Google Play.

Frequently asked questions

How much does it cost to ride the bus? Information about our fares and fare options can be found on our fares page. How old do you have to be to qualify for the senior rate? Anyone aged 65 years or older qualifies for a senior fare on our system. When does the monthly/30-Day pass expire? A monthly pass expires at midnight on the last day of the caledar month for which it was issued. For example, a January monthly pass will expire at midnight on January 31st. A 30-Day pass expires at midnight on the 30th day from when the pass was issued. You can view expiry dates and rides remaining on your m-Card by registering your m-Card and logging in to your m-Card account. I need to get your Customer Service Centre.
Where are you located, how do I get there and what are your hours?
We are located at 25 Messenger Drive off of Kelsey Drive in St. John's.

Customer Service Centre Hours
(@ 25 Messenger Drive)
Monday - Friday
7:30 AM - 7:00 PM
Saturday & Sunday
10:00 AM - 5:00 PM

Our facility is serviced "on demand" by routes 10 and 16; when you board one of these routes, simply tell the Driver that you want to go to Metrobus on Messenger Drive and he will turn off Kelsey Drive and bring you to our new building. If no customers request to be taken to our facility on any route 10 or 16 trip, these routes will stay on Kelsey Drive/Goldstone Street as they do now. When you are leaving our building, be sure to ask the Information Services Rep (ISR) to radio the Driver of the 10 or 16 and ask him to service the building on the next trip by Messenger Drive.
Where can I reload my m-Card? You can reload your m-Card online, or, visit our fares page to view a list of sales outlets located throughout our service area. If I am using an m-Card when I ride, do I have to ask the Driver for a transfer slip? If you need to transfer to another route to complete your one-way trip, you will not need to ask the Driver for a transfer slip if you are riding with an m-Card - the transfer will be handled electronically. When boarding the second bus of your trip, simply hold your card up to the on board validator and the electronic transfer on your card will be used to validate your trip. At what age does a child stop riding for free? Children under 5 years of age ride for free, when they turn 5 years old, they will need to begin paying the child fare. At what age does a child have to start paying an adult fare? An adult fare needs to be paid on our system by anyone who is aged 18 to 64 years old. If I have an m-Card can my friend and I use it at the same time? When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have their own way to pay the fare.  Monthly and Semester Passes can only be used by one person per trip.  10-Ride passes can be swiped once for each person boarding using the same m-Card.  Transferring an m-Card to a person in another fare category is strictly prohibited.  Also, an Adult card cannot be used to pay a Senior or Child fare, a Child card cannot be used to pay an Adult or Senior fare, and a Senior card cannot be used to pay an Adult or Child fare.

The person using an m-Card must ride the bus on which it was swiped - it is against policy to swipe an m-Card for someone else to ride on that bus when you yourself will not be riding on that bus - the m-Card must remain with the person who is riding the bus.
I reloaded my card online this morning. Can I use it this afternoon?
What if I reload at a sales outlet?
No, as indicated during the online order process, the reloading of your m-Card is not instantaneous. Orders received online before 3:00 PM will usually reload on-board the next business day. Please keep this in mind and allow a couple of days lead time when reloading your card online. Cards that are reloaded at a sales outlet are available for use immediately. What is the fare for a senior if paying cash? To view the current fare structure, please visit our fares page. Can I put more than one 30-day or monthly pass on my m-Card at the same time? Yes you can load multiple 30-day, monthly and 10-Ride passes on your m-Card. Please note, only a limited number of monthly passes are available for purchase at a time, usually the next two months only. For example, you would not be able to load an August monthly pass on your card in January but could load a February and March pass. When ordering online, monthly passes for the next month are usually available for purchase by the 20th of the current month. For example, you will be able to reload a February monthly pass online starting on or about January 20th. If I load a 10-Ride pass on my m-Card and do not use them right away, will they expire?
Will I lose them?
No, rides never expire. Load them on your card and use them as/when you need to. What is a transfer? How long is my transfer good for? A transfer is used when more than one bus is needed to complete a one-way trip.

Customers must request a transfer when boarding the first bus of the trip. Driver will provide a paper transfer to cash-paying customers; for m-Card users, the transfer will be handled electronically.

Customers wishing to transfer to another route should advise the Driver of the first bus, the route number to which they wish to transfer.

A transfer is only valid when used on the next bus departing from a transfer point. A transfer is not to be used for a stopover. Transfers are not valid for use on the route from which you are transferring - this means you cannot transfer from a route 1 to a route 1, for example.

In case of misunderstanding, please pay fare and contact Metrobus during regular office hours at 722-9400.
What do I do if I lose my m-Card? What if I can’t come into your office? As long as you registered your m-Card you can breathe easy - we can replace your card and restore any rides/passes that were on your lost card. There is a $5.00 replacement fee. You can replace your card at our Customer Service Centre at 25 Messenger Drive, or, if you can't get to our office, you can login to your m-Card account and replace your card online. I just purchased an m-Card, does that mean that it's now registered? No, you need to register your card online or through our mobile app. Simply visit our m-Card site to register your m-Card. How do I earn AIR MILES® reward miles with Metrobus? Reward miles are earned by riding with Metrobus - 1 reward mile for every two trips. To earn reward miles, you must register your m-Card and enrol your Collector Number during the registration process. Simply visit our m-Card site to register your m-Card. More information about our AIR MILES offer can be found at www.metrobus.com/AIRMILES. Are pets allowed on the bus? Passengers who require the support of a service animal are permitted to bring them on board our buses. For the safety of all passengers, customers travelling with an assistance animal must ensure the animal is wearing its harness and leash. Where it is readily apparent/obvious that the service animal is used by the customer for reasons relating to his or her disability, no other proof is required. Where it is not readily apparent/obvious that the customer has a disability, documentation confirming that the service animal is used for reasons related to a disability is required (i.e. a letter from a physician or a nurse; or registration documents). Customers must ensure that their service animals do not cause an obstruction nor jeopardize the safety of customers while on the bus.

Small animals are permitted on-board provided they are in an approved pet carrier and the pet carrier can fit on the passenger’s lap while seated. Larger dogs or other animals are not permitted on the bus or at any terminal locations.

 

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