Metrobus Offer Terms and Conditions

*Base AIR MILES® Offer Terms and Conditions

Offer exclusive to Newfoundland resident AIR MILES® Collectors who register their Metrobus m-Card online and register to earn AIR MILES® reward miles between May 2, 2012 - April 30, 2017.

Earn 1 AIR MILES® reward mile for every 2 on-board electronic validations during the offer period, excluding transfers, to a maximum of 10 on-board electronic validations per Collector Account per day.

Please allow up to 60 days for reward miles to be posted to your Collector account.

® ™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and St. John's Transportation Commission.



m-Card & m-Card Account Terms and Conditions

Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system.  However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below:

The serial number on your m-Card must not be altered in any way.

Do not deface or alter the appearance of your m-Card.

When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have there own way to pay the fare.  Monthly and Semester Passes can only be used by one person per trip.  10-Ride passes can be swiped once for each person boarding using the same m-Card.  Transferring an m-Card to a person in another fare category is strictly prohibited.


Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

30-day passes are effective from the date the card is reloaded, not from the date of first use.

Confiscated Passes

A driver may confiscate your bus pass for the following reasons:

Improperly lending your pass to another person

Handing your pass out the window

Defacing or altering the appearance of the pass.

Caring for Your m-Card

m-Cards are very durable, however, your card may be damaged by the following elements:

Extreme heat or cold


Bending, scratching, or punching holes in the card


All fare media products are non-refundable.

There are no refunds or replacements for unregistered m-Cards under any circumstances.  Registered m-Card holders can have a lost or stolen pass replaced for a $5.00 replacement fee.  Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen.  Replacements can only be done at our office at 25 Messenger Drive.

Electronic Correspondence

By registering your m-Card and providing your email address, you are agreeing that we can send you service information, customer news, AIR MILES® reward miles offers, and other topics of correspondence which may be of interest to you. You will have the opportunity to opt out or unsubscribe from these messages at any time by clicking the unsubscribe link contained within the message or by managing your preferences from within your m-Card account.

Metrobus is a Sponsor of the AIR MILES® Reward Program. You may receive email communication because you have opted-in to receiving email offers and information from the AIR MILES Reward Program and its Sponsors.



Privacy Statement


Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.


What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL  A1B 0H6

Online contact information can be found at

Privacy Policy prepared by St. John's Transportation Commisssion, updated 03/11/2015

m-Card Account Login



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m-Card Sales Outlets

An m-Card can be purchased or reloaded at the following sales outlets:

Online in the Metrobus e-Store
Avalon Mall (Customer Service Centre)
City Hall (Cashier's Office)
Memorial University, University Centre Post Office
College of the North Atlantic (Cashier's Office)
Marine Institute (Cashier's Office)
Torbay Road Mall (Shoppers Drug Mart)
Topsail Road (Shoppers Drug Mart)
Metrobus Transit Centre

For more information on Metrobus fare and pass options, visit our fares & passes page.


m-Card: Frequently Asked Questions


What is an m-Card?
The m-Card is an interactive smart card and is part of our on-board fare collection system that we introduced in December 2006.

The m-Card is the same size as a debit or credit card. When a customer boards a bus, he or she simply holds the card in front of the on-board reader to pay the fare. The reader recognizes what type of fare or pass is on the card and approves or denies the ride, electronically, in about a second.

The neat thing about the m-Card is that once you buy your first one, you keep using the same card, week after week, month after month. Value is added to the card by the user at any of our add value machines that are located at our existing sales outlets. In addition, you can add value to your m-Card online at Metrobus Dot Com using a credit card or debit card. Once the transaction has been approved, we'll add the purchase value to your card electronically, the next time you present it in front of the on-board validator on any of our buses.


Do I need an m-Card to ride with Metrobus?
No. If you're a cash-paying customer, everything stays the same for you. The farebox will still be on-board and the m-Card reader will be added, so customers can pay with cash, or use an m-Card.


How much does it cost?
There is a one-time $5.00 fee for new m-Card activations, in addition to the price of the pass you are loading on the card. There is also a $5.00 fee for replacement m-Cards that have been registered. Unregistered cards, if lost or stolen cannot be replaced and you'll have to purchase a new card and a new pass, so be sure to register your m-Card.


Where can I buy one?
Our m-Card is available at our existing sales outlets, including our website and our Customer Service Centre at 25 Messenger Drive.


What happens if I don't register my card?
A customer who has registered an m-Card that has been lost or stolen, can purchase a new blank m-Card for $5.00 and we'll replace the rides that were remaining on the lost or stolen card. If a lost or stolen card is not registered, we can't do this and the customer will have to purchase a new m-Card for $5.00 plus purchase new rides. Without registration there is no way to know who owned a specific card and, therefore, no way to cancel it when lost or stolen.

Registration of your m-Card will allow us to email or mail you an annual statement summarizing your transit purchases that may be eligible for claim under the transit pass credit program announced by the Canada Customs and Revenue Agency.

Register your m-Card - it's easy to do and it's well worth it.


How do I register my card?
If you have Internet access and your card in your hand, click here to register now. If you do not have access, you can call 757-MBUS to register by phone.


How do transfers work?
If you are using a monthly, 30-day or semester pass, transfers are handled by the card. Just present your m-Card to the on-board reader for each bus you board. You don't need a transfer, the m-Card handles it all.

If you are using a 10-Ride pass and you need only one transfer, the same applies. If you need a second transfer, however, please let the Driver know so he can issue you a paper transfer to use on the third bus. When you go to board the third bus, just present your paper transfer and not your m-Card, otherwise, the system will take an extra ride from your card.


When does my pass expire?
If you are using a monthly, 30-day or semester pass, the expiry date indicates the last day on which you can use your card. For example, if your expiry date is June 15th, you can use the card on June 15th, however, starting on June 16th, the card will not work and will need to be reloaded. You can reload your card at anytime before your expiry date to ensure uninterrupted use of the card.

If you are using 10-Rides passes, the rides will not expire and will stay your card until you use them up.

Remember, your m-Card is reloadable, meaning you can reload a new pass onto your existing card at any of our sales outlets.


Help! I've lost my m-Card, what do I do?
Registered m-Cards can be replaced for $5.00 and you won't lose any rides or passes that were on the lost card. To report a lost m-Card, login to your m-Card account and click the "Account" link.